When I try to go to Amazon to add a game or purchase something, I get this message- “Your Apple ID has been disabled.” What do I do to fix this?

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Customer

When I try to go to Amazon to add a game or purchase something, I get this message- “Your Apple ID has been disabled.” What do I do to fix this?

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Technician

Hi Pat,

Let's check your ID

Go to Settings > iTunes and Appstore on your phone and let me know what is the Apple ID listed there/

Posted
Customer

when I go to settings and clickiTunes and Applestore, it gives my email as identification and no password.

Posted
Ferdinand Aquino
Technician

Okay,

Can you type it in here?

Posted
Customer

p**1@gmail.com

Posted
Ferdinand Aquino
Technician

Ok, Hold on and let me check.

Is there  another number to you reach yo uat?

Posted
Customer

You can call me at ***-***-**** .

Posted
Customer

Are you going to call me?

Posted
Customer

Are you still with me?

Posted
Ferdinand Aquino
Technician

Yes Im still here.

I am checking the ID, Please give me few more minutes to verify and check this ID

I will call you in later - Give me t least half an hour and I willcall your number.

Posted
Customer

Thank you for the response.  

Posted
Ferdinand Aquino
Technician

Dear Pat, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

apple Id is disabled

Solution Implemented :

Call customer and assisted in resetting the Apple Id password through iforgot.apple.com

Had an apple ID adviser call to customer to unlock the iTunes log in

checked back with the customer and everything is ok now

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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