I don't know how, but my phone has locked. I can only call 911

Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hello Lois

How are you doing? May I ask if you tried calling your own number?

What do you see on your iphone screen?

can you try to turn off your iphone and turn it on after a minute

I'll be standing by Lois

Ok Lois... Can you turn it off again and turn it on after 5 minutes. Do you have a computer near you? We may need to perform remote support session for this issue is it's still disabled

May I ask the exact model of your iphone?

What's the exact model of your iphone Lois?

Did you ever use a passcode when unlocking your phone Lois?

Alrighty then... let's just wait after 5 minutes

May I ask the exact model of your iphone? ex. iphone 5, 6, etc...

Thank you for that information. What is the exact error message that appears on your screen Lois?

We may need to restore your iphone via itunes through your computer Lois. May I ask if you know your apple id and password?

do you remember the email you used  setting up your apple account? Usually the apple id is your email and secured by a password

If you don't remember your apple id... you will know it near the restoration process, 

May I call you on your phone Lois?

Please wait

Dear Lois, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.

Issue identified : Passcode locked
Solution Implemented : Called and performed remote support session. Assisted customer in restoring iphone and additional apps. Solution Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Notes

- Called Lois and explained that she can retrieve any information now if the passcode issue resurface because the apple account is set up properly.