I am getting a new phone...my password is no longer working...it says that i have a log in currently somewhere in Michigan(i live in Dayton, oh) ive never been to Michigan...someone has hacked my account an changed my password...what do i do??
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I am getting a new phone...my password is no longer working...it says that i have a log in currently somewhere in Michigan(i live in Dayton, oh) ive never been to Michigan...someone has hacked my account an changed my password...what do i do??
Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hi Aaron,
May I know the email address that you are using in logging in to your facebook account? Have you tried logging in using a regular computer and see if you can login there.
Please send me a reply when you are ready by entering your message in the box at the top then hit the send response button to send.
Im not using an email...its my phone number ***-***-****
I tried to check the number that you gave me and it is not connected to a facebook account.
An yes i have tried from a regular computer
I don't understand how that is possible...thats the account ive been using
Are you using your real name Aaron Fairbanks on facebook?
Yes
ok. can you give me one name of a friend who is connected to your facebook account.
??
Give me a friend's full name who is already your friend on facebook.
Matt bristol
Janice Beckham Fairbanks
Tia Fairbanks
Ok. found 2 facebook accounts unde you. Which one would you like to retrieve.
David moore
Ok. found 2 facebook accounts unde you. Which one would you like to retrieve.
Teresa stevens
Found 2 facebook accounts under you. Which one would you like to retrieve.
The top one
The 1st one
Ok. hold on.
A text message has been sent to your phone. Please provide me a code.
A text message has been sent to your phone. Please provide me the code.
Nothing yet
let me call you on your phone. Do not close this page.
Ok
Here's the link to report the issue to FB admin.
https://www.facebook.com/help/contact/ ***-***-**** 83890
Here's the link to report the issue to FB admin.
https://www.facebook.com/help/contact/ ***-***-**** 83890
NOES:
-called cx and helped him find his facebook account
-found the account and tried to send a code to the number listed but his cellphone is not getting any text message about the code
-tried it 3 times and still not getting any text message
-cx said that the last time he was able to login to the account says that his account has been logged in at Michigan
-cx dont know anyone from Michigan
-told cx that he needs to submit a report to FB admin
-provided a link on this chat page to submit the report
-told cx to provide his email and contact number where FB admin can reach him easily and provide also a short description of the issue
-cx will accomplish the report
EOC
Hi Aaron,
Please let me know if you have further questions.
Ok
Byron Narciso
Facebook Expert
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