I am unable to login into my FB account, I have rest password, uploaded a photo, attempted to recover and had no luck since Thurs. I have also...

Answer

Customer

I am unable to login into my FB account, I have rest password, uploaded a photo, attempted to recover and had no luck since Thurs. I have also contacted companies that are stating my IP, FB, & Security have all been breached. How can this get corrected? Please help

Last updated 1/24/2018

Ferdinand Aquino

Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated 1/23/2018

Ferdinand Aquino

Facebook Expert

hi Chad,

Thank you for waiting!

Can you tell us what is the message that shows when you try to log in?

Posted 1/9/2018

Customer

I have paid upgrade for phone call

please call me ***-***-**** or provide your direct dial

Posted 1/9/2018

Customer

no human answers the toll free number

when can I expect a call?

Posted 1/9/2018

Ferdinand Aquino

Facebook Expert

https://www.facebook.com/help/contact/ ***-***-**** 98690

 

Posted 1/9/2018

Ferdinand Aquino

Facebook Expert

Expert Notes:

Call customer and verified that He already sent a photo to Facebook

Advised customer that He will need to wait until Facebook reply that the Review is complete and He will be alowed to log in.

Advised customer to wait at least 7 days upon sending the photo

also provided a link for Requesting Facebook disabled account

Will call customer on Saturday

Posted 1/9/2018

Ferdinand Aquino

Facebook Expert

Expert Notes:

Call custome again and Verified that the account was back online.

No other Question

Customer said He will accept the answer tomorrow

 

Posted 1/19/2018

Ferdinand Aquino

Facebook Expert

Dear Chad, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.
Issue identified :

Cannot log in to Facebook  / Facebook Id request

Solution Implemented :

Call customer and confirmed that he Already sent a request for ID

Checked customer's Account thru FB and found that it is under review for Identification and ID verification

Advised customer to wait for atleast a week for verification

Customer confirmed that it was verified and the account is now logged in

Answer Accepted

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted 1/24/2018

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