my husband passed away and when I tried to change his admin. password I was locked out
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my husband passed away and when I tried to change his admin. password I was locked out
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Hi Jeanne,
Thanks for waiting. Im here to help. Do you know the version of the OSX of his Mac? If you can still access the desktop click on the Apple Logo and select About this Mac.
Called the customer / Tried to reset the password by going to OSX utilities but it keeps on going to Internet Recovery / Advised that I will check the issue and will call her again /
Tried to call the customer / No Answer
I attempted to call you on your phone, but unfortunately it rang out. Please post a message here letting me know when you'd be available so I can call you back again.
It is 9AM here now. I should be back in 4 hours to accept all help on this matter. Thank you.
Mac OS Utilities version 1.0(33)
i am home now.
***-***-**** call me
alldone. up and running, thank you
Dear jeanne , It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified : Reset Admin Password
Solution Implemented : Called the customer / Assisted the customer to reset the password by pressing Command + R / Successfully reset the password / Customer can now access the computer / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .
Byron Narciso
Apple Certified Tech
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