my finger print is not opening my phone and I don't remember my pass code, can I remove my print and establish a pass code. I am sixty years old...

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

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Hello Wlliam   I'm happy to assist you here. 

May I know the version of your Iphone please? Is it a 5 6 7 or 8? 

Please let me know by typing a response at the top and clicking on send response

Have you tried restarting the Iphone? 

Unfortunately we need to reset trhe phone for us to remove the passcode and to unlock. 

Resetting the Iphone would mean wiping out your data in the iphone unless you have a backup. We will need a computer too to  complete the process of restoration to your IPhone 8. Do you have  an available computer? 

Are you not using a computer to chat with me? 

No worries. Du you have a house phone # that I can reach you in case we get diconnected? 

Issue identified :  Iphone disabled due to passcode 
Solution Implemented :  remote support| restore phone using itunes | able to restore phone| customer said the apple ID was not given to him by att| it was setup in the att store | tried to find the apple | his email is not a valid apple ID and the email |date of birth was not registered to him as the owner  | advise to bring the phone to the att store and get the apple ID and password that was use when they setup the iphone.|infoprm customer that the phone is now restored but an apple id is needed for him to activate the iphone | customer will bring the phone to the att store to get his apple id and password | accepted answer  
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