I have a dell laptop and having a problem. When I open the laptop I get a white screen and have to hard boot to get to my usual screen

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Hi David,

Thank you for waiting!

Are you running on Windows 7 / 8 or 10?

Also How often does the White screen happen?

Give me few minutes and Let me try calling you.

Dear David, It was a pleasure helping you with your Dell issue today. Here is a summary of the resolution.
Issue identified :

White Screen Only and unresponsive after Computer waking up from sleep

Solution Implemented :

Call customer / Remote Access

Assisted customer in changing the display driver through Windows Device Manager > Display Adapter

Tested Sleep and Closing the lid and it is now working Fine

Issue resolved

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