I'm trying to download iTunes to my window pc keep getting error message

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Customer

I'm trying to download iTunes to my window pc keep getting error message

Last updated
Rofel Lantican
Apple Expert

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Rofel Lantican
Apple Expert

 Hi Nathan,

Thanks for waiting. Im here to help. May I know the Operating system of your computer and the error message that you get when you try to download iTunes?

Posted
Customer

windows 10 message is there was an error in downloading i tunes

Posted
Rofel Lantican
Apple Expert

 Thanks for the information. We offer a remote support option for $20 where I will perform all the steps for you. It will make the entire process easier and faster. However, if you decide to not choose our remote support option, I will walk you through the solution step-by-step. What option do you prefer?

Will you allow me to remotely access your computer to help you download and install iTunes on your PC?

Posted
Customer

yes go for it

Posted
Rofel Lantican
Apple Expert

Great. Before we proceed can you please verify if this is a good callback number incase we got disconntected ***-***-**** ?

Posted
Customer

yes

Posted
Rofel Lantican
Apple Expert

 Dear Nathan, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.


Issue identified : Install iTunes


Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to delete iTunes leftover on Application Data > Local / Reinstall the latest version of iTunes / Sync his iPhone / Issue Resolved / Answer Accepted


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted

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