I seem to have lost my audible alert on message I get the banner at the top but no sound. Sound seems to be alright everywhere else.

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Hi John,

Thank you for waiting!

May I ask What device are you having trouble with?

Ok, Thank you, 

Are you referring to the Facebook messenger 

or the regular message? 

Which one?

I showed you two icons,

Which of the two are not making sound alerts?

Try this,

Go to the Settings > Notifications

You will find a list  of apps, Look for the message and messenger apps

open each and make sure that all the alerts are ON on each.

let me know how that works.

Give me few minutes and I will call your number and let us check it.

Dear John, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

No audio when recieving Message alert

Solution Implemented :

Call customer and assisted in checking all alert setting. All Are on from Notifications > Message > Do not disturbed

Found that the ipad's lock switch is switched on which may indicate Mute

Toggle the switch and tested messaging customer

Issue resolved

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