I using my ipad mini and the screen went black. I cannot get the home screen to appear.
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I using my ipad mini and the screen went black. I cannot get the home screen to appear.
Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPad) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
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Hello MAry Lou I'm happy to assist you here.
Please do not close this chat screen. I'll be giving you a call.
I'm not able to turn on my iPad.
OK. Please do not close this chat screen. I'll be giving you a call.
Issue identified : Black screen problem
Solution Implemented : call customer| force reboot ipad | same | plug ipad to computer |same| update ipad same| reset ipad via itunes |problem solved
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Byron Narciso
Apple Certified Tech
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