Apple computer won’t type or delete batteries are ok everything else works fine

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Apple computer won’t type or delete batteries are ok everything else works fine

Last updated
Ramy De Jesus
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (Mac) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Ramy De Jesus
Apple Certified Tech

I see you posted another question Doris. To go back to your original question please click on the link below.

https://www.experthelp.com/question/1954377/my-apple-computer-won-t-type-or-delete-all-batteries-are-ok

Posted
Ramy De Jesus
Apple Certified Tech

I will be calling you.

Posted
Ramy De Jesus
Apple Certified Tech

Calling you right now.

Posted
Ramy De Jesus
Apple Certified Tech

Can you try the following steps provided below to reset your mac wireless keyboard.

  1. Switch off the keyboard by holding down the power button for at least 3 seconds
  2. Click the Bluetooth icon in the menu bar
  3. Click on “Set Up Bluetooth Device” or “Open Bluetooth Preferences”
  4. Turn on the keyboard by holding down the power button, BUT DO NOT LET GO OF THE POWER BUTTON. It must be kept held down through the entire process.
  5. The Setup Assistant will find the keyboard, so click the name of the keyboard, and then click on “Continue”. Make sure you are still holding the power button down.
  6. You will be prompted for the Pairing Code. You can now release the power button, type the pairing code on the keyboard and then press return. There will be a slight delay whilst the pairing completes (a few seconds)
  7. The keyboard will now be Paired.
Posted
Ramy De Jesus
Apple Certified Tech

Dear Doris, It was a pleasure helping you with your Mac issue today. Here is a summary of the resolution.

Issue identified : Keyboard keys will not work
Solution Implemented : Live chat. Call customer. Remote established. Rest connection no go. Change battery still not working. Advise customer it is a hardware issue onn the keyboad since it is to old. Advise customer to replace it and also advise customer to use silicon keyboard protection to avoid the same issue. Customer appreicate assistance. Customer accept the answer. Call/remote ended.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )

Posted

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