my ipad just wouldn't turn on it has a black screen and when I try to turn on it will talk very fast but no video I had spoke to apple support...

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my ipad just wouldn't turn on it has a black screen and when I try to turn on it will talk very fast but no video I had spoke to apple support about a week ago and some very understanding Tech got it up and running. The next morning it was right back to the problem once again. Don't know if should bring into apple store or dump it altogether. It is an ipad 2 i believe and quite old.

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Elixir Cada
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPad) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Elixir Cada
Apple Certified Tech

Hi Janice,

Try to force reboot the ipad if its frozen by pressing and holding the power and home button at the same time and wait for the apple logo to appear on the screen. Let go the buttons when you see the apple logo and wait for the ipad to reboot. 

Let me know if this helps. 

Posted
Customer

I beleive that I have use your service before and it never worked. I can't keep spending this money if nothing is solved.

Posted
Elixir Cada
Apple Certified Tech

may i know what you see on the screen of the ipad when you press and hold down the power button for 5 secs? Do you see the apple logo?

Posted
Customer

ready seeing as i have submitted my payment 

Posted
Elixir Cada
Apple Certified Tech

I'll call your phone number. Do not close this page. 

Posted
Elixir Cada
Apple Certified Tech

I tried to call the number that you provided but it takes me to your voice mail system. Do you have another phone number that I can call?

Posted
Elixir Cada
Apple Certified Tech

Dear Janice, It was a pleasure helping you with your Ipad issue today. Here is a summary of the resolution.
Issue identified : ipad screen is blank and all she can hear are voice commands
Solution Implemented : called cx and accessed her computer. told cx that we need to restore the ipad. cx agreed. installed itunes on cx computer. connect the ipad to the computer and restored it via itunes. Helped cx setup the ipad. Ipad is now up and working. problem solved. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

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