My apple i pad is not working. I am getting the message "Apple I.D. has been disconnected. Can you help me?

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Hi Rosemary,

Try to force reboot the ipad by pressing and holding the power and home button at the same time and wait for the apple logo to appear on the screen. Let go the buttons when you see the apple logo and wait for the ipad to reboot. 

Let me know if this helps. 

Could you tell me exactly what do you see on the screen of the ipad? 

Do you have a phone number that I can call?

ok. I will call you on your phone. Do not close this page. 

Dear Rosemary , It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified : cx having problem with the apple password
Solution Implemented : called and accessed cx computer. We reset the password using the apple site and by answering her security questions. Cx was able to change the password and tested it as well by logging in to her account. new password working. 
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