My mom's iPad deactivated..??? So...in attempting to reactivate it, the screen comes on and asks which WIFI is needed. She doesn't have wifi,...

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Hi Andrea,

Thanks for waiting. Im here to help. May I know if you have a computer that we can use to activate the iPad?

Thanks for your response. May I know if you have iTunes installed on that computer?

Great. Before we proceed is there a number I can call you incase we got disconnected?

Great. Please open iTunes and connect the iPad to the computer. It will show you a page where it ask for an Apple ID and password. 

On the activation page screen it on iTunes it will shows you a hint of the Apple ID like this (e*****@g*****.com). Can you please check and provide me with that Apple ID?

You need to use the charging cable. Remove the power adapter on the end of the cable and you will be able to connect it to a USB port of your computer.

Ok open iTunes and it will show you the activation screen that will ask for the Apple ID and password

Yes please select Allow

What do you see on your iPad screen?

Let me me call you on the number that you provided.

Dear Andrea , It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.

Issue identified : Unable to activate iPad

Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to reset the password by answering the security questions / Successfully created a new password / Activated the iPad / Issue Resolved / Answer Accepted

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .