unauthorized purchase
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unauthorized purchase
Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!
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are you going to fix my problem?
Hi Deb,
Where did you saw the you have unauthorized purchase from Apple? Is that unauthorized app purchase?
I am calling your phone number but no one is answering the call. Please let me know when you are ready to take calls.
Dear Deb, It was a pleasure helping you with your Iphone issue today. Here is a summary of the resolution.
Issue identified : cx received an email that she was charged for a certain game that she didnt made
Solution Implemented : called cx and requested the email to be forwrded to me for checking. cx forwarded the email. found out that the email is not a legit/valid apple email. Told cx to check her bank statement by logging in to her bank account and see if she was charged by apple for confirmation. cx logged in to her bank account and no charge from apple. told cx to disregard the email. problem solved.
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Byron Narciso
Apple Certified Tech
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