My son and his ex, share the same area code, on their cell phones. When I get a call from either of them, it gives his caller I.D. When I called...

Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with AT&T nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hello Margaret

How are you doing? May I ask what device/handset brand is embeded on your At&t? I'll be standing by. 

Thank you

Relly

Please let me know if you reach experthelp.com by mistake Margaret. I'll be standing by for your response.

Thank you

Relly

Hello Margaret... good to hear back from you. There's a possibility that you have a double entry on your phone list that's why it shows his caller id. It's possible that your daughter's call forwarding number is set to your sons that's why it goes to him when she is not available

Ok, Do you happen to know the exact model of your Vtech handset Margaret?

Thank you for that information Margaret. Did you tried turning off the handsets?

Ok Margaret. Please try this. Remove the battery of the handset and unplug the base from the power source. After 3 minutes, please put the battery back in and plug the base to the power source. Try calling your daughter and see if it will go through hers. I'll be standing by

Dear Margaret, It was a pleasure helping you with your AT&T issue today. Here is a summary of the resolution.

Issue identified : Mixed up caller id
Solution Implemented : 
- Chat with Margaret
- Provided possibilities why the issue occur
- Asked to remove the battery of the handset and base
- Tried calling her daughter and son and the called got through

- Solution Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****