I've already changed Keep Appointments to "Forever", and that didn't work.

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Customer

I've already changed Keep Appointments to "Forever", and that didn't work.

Posted
Mario V.
Smartphone Tech

Hello,

Thank you for contacting us. My name is Mario and I am here to help you resolve your smartphone issues. Are you syncing with a smartphone? When items are deleted from the phone, the sync process deletes these thems from Outlook.

I am here waiting for your respond.

Thank you,
Mario

Posted
Customer

I DON'T want the Blackberry smartphone or Outlook to delete old appointments. I want to keep all appointments until I manually delete them. I have already gone into the Options on Calender and specified Forever on Keep Appointments, but the sync process still wants to delete everything over 60 days. What can I do yo keep all old appointments in Calendar?

Posted
Mario V.
Smartphone Tech

Please follow these steps to prevent deleting old appointments while syncing:

  1. Make sure you have backed up everything.
  2. Open the Blackberry Desktop Manager and go to Synchronize.
  3. On the left side of the screen, click on Synchronization.
  4. Click on Reset configuration.
  5. Once it is reset, configure your calendar again to the two-way sync and it shouldn't erase prior events from either your device or from Outlook.

Please let me know the results or if you have any questions.

Thank you,
Mario

Posted
Customer

PERFECT!!!!!!!!!!!!!! Thank you so much!

Posted
Mario V.
Smartphone Tech

Have you succeeded? Kindly inform me about the results.

Thanks,
Mario

Posted
Customer

Mario: I thought that's what I said in the message above. Yes, it worked. Thank you very much.

My credit card was charged after you posted your first response, even though I did not "Accept" your answer then. I do accept it now -- hope you got your money.

Posted
Mario V.
Smartphone Tech

I am glad your issue is solved. I can't see the answer is accepted so I would be thankful if you try to accept it again. Thanks for allowing us to help you and don't hesitate to contact us again if you need any assistance in future.

Best regards,
Mario V.

Posted
Mario V.
Smartphone Tech

I would only receive credit for helping you if you click the green "Accept Answer" button below my first response. This will ensure I receive my credit from the tokens you have already purchased while posting this question (charge you saw on your credit card). I hope it is now clearer and that you would accept the answer.

Thank you,
Mario

Posted
Customer

It worked! Thank you.

Posted
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