I cant rember name to enter Skype or pass word I havent been able to use my Apple MAC for months HELP

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Customer

I cant rember name to enter Skype or pass word I havent been able to use my Apple MAC for months HELP

Last updated
Elixir Cada
Technician

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Technician

Hi Sidney,

Are you trying to login to your skype account using your MAC computer?

Please send me a reply when you are ready by entering your message in the box at the top then hit the send response button to send.

Posted
Customer

yes iam trying to connect with Apple Mac I have not used for long time Unfortally i foggotem name and password used.

Posted
Elixir Cada
Technician

Normally you will have to use your email address to create skype account. Please provide me your email address and let me see if it is connected to a skype account.

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Customer

Yes Iam Using My Windos PC to Talk To you My Skype Is on the Mac pc pleas Help ME

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Customer

I have not used my Apple Mac for Months{unable to use it} have reconnected it

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Elixir Cada
Technician

May know the email address that you used when joined skype?

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Customer

 I think it was  s**d@virgin.net

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Elixir Cada
Technician

That email address is not enrolled to skype. Do you have other email address?

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Customer

yes the one Iam using to commuicating with you

s**7@virginmedia.com

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Customer

This is on windows PC

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Elixir Cada
Technician

I found your skype id and I can help you retrieve it.

Do you have access to the s**7@virginmedia.com email address?

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Customer

Yes it is the one that iam using now::

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Elixir Cada
Technician

Ok. I sent a code to your email. Please check your email and provide me the code. 

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Customer

1449506

Posted
Elixir Cada
Technician

Ok. Please provide me a new password that you want to use on your skype.

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Customer

tinkerbel37

Posted
Elixir Cada
Technician

Done. Please try to login to your skype account on your MAC. the skype name is  s**7@virginmedia.com password is tinkerbel37.

Let me know if you were able to login. 

Posted
Customer

No Its Not Working it is going around incircle back to where I started

Posted
Elixir Cada
Technician

Ok. 


I can walk you through all the steps to solve your problem. However, we offer a remote and phone support option for $40 where I will perform all the steps for you. It will make the entire process easier and faster. However, if you decide to not choose our remote/phone support option, I will walk you through the solution step-by-step

Would you like me to take control of your device and perform the steps for you?

Posted
Customer

Yes please.

Posted
Elixir Cada
Technician

ok. im going to send you a quotation for the remote/phone support upgrade. Please accept the quote whenyou are ready. 

 

Posted
Elixir Cada
Technician

Thank you for accepting the quote.. Im going to call you on the phione number that you provided. Please do not close this page.

Posted
Elixir Cada
Technician

We got disconnected on the phone. I tried to call you back but no one is answering the phone.

Please let me know when you are ready to begin. 

Posted
Customer

can you try on  ***-***-**** 4978

its my house phone

Posted
Elixir Cada
Technician

ok. let me access first your MAC pc. OPen your firefox browseron your MAC and go to this website www.fastsupport.com.. let me know if you are at the website?

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Customer

yep think i got it

 

Posted
Elixir Cada
Technician

what do you see on the website? is it asking for your name and support key?

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Customer

yes it is

Posted
Elixir Cada
Technician

OK. Enter your name on the first box and enter the support key 538-686-496 on the second box then click continue.  Run the file that you downloaded and click YES or JOIN for me to connect to your computer.

Posted
Customer

have done that it say'sthis conection is untrused

Posted
Elixir Cada
Technician

Thats alright. Just click allow or continue or OK for me to connect to the machine.

Posted
Customer

I have now got open go to opener i have tried clicking on go to opener nothing hapens

Posted
Elixir Cada
Technician

Double click on it and you will see instructions at the middle of the page. Follow the instructions for me to connect. 

I am trying to contact you back but I cant able to get in to your phone. 

Posted
Elixir Cada
Technician

Are you still there? 

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Customer

Yes iam

Posted
Elixir Cada
Technician

ok.. I will call you in a bit. 

 

Posted
Customer

yes stil here

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Customer

can i download an updated  software??

Posted
Elixir Cada
Technician

 

I can barely hear you on the phone. Anyway, I checked your system and it cannot be loaded with a new OS anymore. Its either you have to swap the unit to  a new MAC system or buy a new one. 

 

Posted
Elixir Cada
Technician

I cant barely hear you on the phone. Anyway, I checked your system and it cannot be loaded with a new OS anymore. Its either you have to swap the unit to  a new MAC system or buy a new one. 

Posted
Elixir Cada
Technician

The Skype app needs MACOSX 10.9 to work. You MAC OSX is 10.8 and it cannot hold latest vversion of the OSX anymore. 

Any more questions?

 

Posted
Elixir Cada
Technician

Dear Sidney, It was a pleasure helping you with your Tech- Skype issue today. Here is a summary of the resolution.
Issue identified : cx want to access skyep on his MAC computer
Solution Implemented : called cx  and accessed his computer. found out that the MAC OSX operating system is old and cannot installed skype on the machine. Skype needs OSX 9 or higher  and the computer cx is just OSX 8. cx will just buy a new camera on the other computer (windows). Answer accepted. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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