My I Phone is locked following an automatic upgrade. It is now asking for an Apple ID and password used to set up iCloud because an owner used...

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Customer

My I Phone is locked following an automatic upgrade. It is now asking for an Apple ID and password used to set up iCloud because an owner used Find My iPhone to link it to their Apple ID. I don't know these because they are stored in Notes on my phone which is locked.

Last updated
Byron Narciso
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

When can I expect a call from you?  I am 1 hour ahead of Eastern Standard time.

Posted
Byron Narciso
Apple Certified Tech

Please do not close screen. I will be giving you a call.  

Posted
Byron Narciso
Apple Certified Tech

I was trying to call you but only getting your voicemail. Do you another number that I can call?  

Posted
Customer

No.  I only have my i phone as I'm out of the United States in the Dominican Republic.  You need to find a way to bypqss the voicemail.

Posted
Customer

Call me on this number 1 ***-***-****

Posted
Byron Narciso
Apple Certified Tech

Randy, 

Im sorry but  there's no way that we can bypass your voicemail and your phone will not be able to receive calls if its under the Activation Lock.  Alright let me try to call you at  ***-***-****

 

Posted
Byron Narciso
Apple Certified Tech

Issue identified :  Activation Lock
Solution Implemented:  Call customer | assist in recovering the Apple ID| reset the password| test the Apple  ID | able to get in|probloem solved .If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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