Enter your iPhone question at the top of this page and click Get An Answer.
Tell us how quickly you want your iPhone question answered.
Connect with your Apple Certified Tech via online chat or telephone call.
***-***-**** 1
Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
My iphone was locked and no matter what I enter it will not unlock
are you referring to the passcode?
If I enter my email.address and password it says I cannot use my email address on my phone. WHEN I enter my icloud address and password it simply says it is the wrong mail address or password. I did everything it asked for and it WILL NOT UNLOCK
MAy I knowthe Icloud address please
g**o@icloud.com
OK. Are you on a computer now?
after I enter my passcode it just goes to the signin page
YES
OK. We will check the iCloud to see why its not getting accepted by your phone
I'll initiatte a remote support.
If you are sending a response to my cell phone number, I am not receiving it
I am not receiving anything and nothing shows that you are remotely connected to my computer
I AM NOT HAPPY
I want my money returned. As far as I can see you are DOING NOTHING!
WHERE ARE YOU? ANSWER NOW!!!
Issue identified : Activation Lock
Solution Implemented: Call| remote support| recover correct apple id| reset the password| problem solved
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Testimonials
Byron Narciso
Apple Certified Tech
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!