We can't get Amazon shopping on our Kindle Fire stick HD 10, 5th generation. The helpline that we contacted hooked up our Kindle to the Mac computer, ran some tests, and told me it would cost $199.99 to remove the live hackers that are in our router, about 17 of them. Are you able to hook into us and clear up the problem ,which I prefer, or just give me advice on how to clean it up myself.