I have Malwarebytes Premium on a Toshiba laptop and the Real time protection has a 'web protection' option which has always been turned on. It is...

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Customer

I have Malwarebytes Premium on a Toshiba laptop and the Real time protection has a 'web protection' option which has always been turned on. It is now identified as 'off' and I cannot seem to reactivate it by any means. A window appears on the desktop identifying that it is not functioning. Please advise how to reactivate this option.

Last updated
Byron Narciso
Technician

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Last updated
Byron Narciso
Technician

Hello Richard I'm happy to assist you here. 

Posted
Customer

That bis fine. I had a Windows update yesterday and I have a feeling that the problem has been since that update. When I usually started my laptop the Malwarebytes programme automatically started and I had a message that tI was prrotected. The small window is still in the lower righr of my screen telling me thatb 'Real time protection is turned off' If I try to choose the option 'Turn on' it doesn'r solve the problem and, if I choose the 'Manage Protection Settings' and try to activate the Web protection lozenge - it goes green for about 1 second and then turns off again

Posted
Byron Narciso
Technician

Issue identified :  Web protection turning off 
Solution Implemented: remote support| cleanup  malware bytes| reload |update |  problem solved 

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

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