Enter your iPhone question at the top of this page and click Get An Answer.
Tell us how quickly you want your iPhone question answered.
Connect with your Apple Certified Tech via online chat or telephone call.
I need help with activation lock removal
Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
I went to the Mac store to resolve a problem with my iPhone. They told me I needed to request activation lock removal and would need to provide my proof of purchase. I hope you can help me with this.
Hello Karen I'm happy to assist you here. Do you remember the Apple ID that is linked to your Apple device?
OK. In case we get disconnected, Is ***-***-**** the best number to reach you?
It is the correct number but I can't use it. My iphone is not operational and I have no other phone.
OK. Do you have access to the email p**e@aol.com if I will be sending you a password reset?
Yes, however, I just went through the process of resetting my password.
Alright. Were you able to reset the password?
Yes
OK. Do you get an error when you try to activate?
I'm asked to enter the password that was used to set up my iphone. I don't know it.
Are you still with me?
If it's an activation lock screen . It wioll be asking you to enter the Apple ID and password used to setup the Iphone but since you already reset the password you should start using the new password together with your r**e@aol.com Apple ID.
It's not working
Can you provide me the exact word it gives once you try to sign in with your Apple ID and password?
It tells me to enter the passcode that was previously used to unlock this iPhone. The people at the Mac store said I would need to supply you with a proof of purchase # for activation lock removal.
OK. Passcode is the 4 or 6 digit number you use everytime you will get into your phone and it's different from a password. You don't remember setting up a passcode?
I think I know it: 5103
OK. If the phone is asking for the passcode, use the 4 digit number you've setup. If its asking for a password, it should be your apple ID password.
It appears to be asking for 6 digits; I entered 4 and nothing happens.
Do you have an option to skip or do not use passcode under passcosde options?
No
Alright. Are you on a computer now?
Yes. It's the only way I can communicate with you.
OK. Plug the Iphone to the computer and we will try to initiate a remote access.
Done
Issue identified : activation lock
Solution Implemented: remote support| phone not working| apple id not linked to iphone| activation error| provide optio n tpo setup a ticket to apple but customer has no working phone|gave email option | customer thinking to go android and just replace the new phone| accepted answer
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Testimonials
Byron Narciso
Apple Certified Tech
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!