I need help to resolve a problem with messager I can no longer message a person that I need to talk to has in the Military that is the only I can...

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Customer

I need help to resolve a problem with messager I can no longer message a person that I need to talk to has in the Military that is the only I can communicate with him Please help me reconnect with him

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Messenger  nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Technician

Hi Connie,

Thank you for waiting!

What device are you using for messnger?

Posted
Customer

Please help me reconnect on messenger with Hussong Paul Georg I really need to continue to connect with him this is the only way I can talk to him 

Thank you Connie Rosckes 

Posted
Customer

I'm using my phone 

Posted
Customer

I'm using my phone to messager on Facebook 

Posted
Ferdinand Aquino
Technician

Have you tried searching for the person?

In messenger on the top portion of the messnger screen is a Search box.

 

Posted
Customer

Yes I have hes there but I can't respond to him it says I can't use messenger to connect with him 

Posted
Ferdinand Aquino
Technician

Do you have, Facebook on your phone as well?

Posted
Customer

Also says I can't connect with him 

Posted
Customer

Yes I have Facebook on my phone that's how I talk to him though messenger 

Posted
Ferdinand Aquino
Technician

Is that person your frined in Facebook?

Posted
Ferdinand Aquino
Technician

Is that person added as your friend in you Facebook account?

Posted
Customer

Yes he is 

Posted
Ferdinand Aquino
Technician

Dear Connie, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.
Issue identified :

Cannot send a message to a certain person

Solution Implemented :

Call customer

Checked the person's account and it is not private and viewable by public

Using customer's account, it is not viewable

Customer is only seeing previous message conversation

Advised customer the her account is blocked from that person's account

Not allowing her to send message or view the account

Advised customer that She will need to ask any of her friends that knew the person to unlock her

Or else she will have to start a new account and Add the person back.

Answer Accepted

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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