I'M TRYING TO ADD A LIFE EVENT BUT THERE ISN'T AND "EDIT" IN THE SECTION TO ALLOW ME TO DO THIS. THE EDIT APPEARS IN OTHER SECTIONS SUCH...

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Customer

I'M TRYING TO ADD A LIFE EVENT BUT THERE ISN'T AND "EDIT" IN THE SECTION TO ALLOW ME TO DO THIS. THE EDIT APPEARS IN OTHER SECTIONS SUCH AS PROFESSIONAL SKILLS, CONTACT INFO, BASIC INFO, ABOUT, AND FAVORITE QUOTES. PLEASE ADVISE

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Relly De Jesus
Technician

Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with FACEBOOK  nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Customer

THANK YOU   I UPGRADED FOR YOU TO FIX THE PROBLEM REMOTELY.

 

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Relly De Jesus
Technician

Hello Sherry

How are you doing? Ok let's do remote support session. May I ask if you are using Windows or Mac. 

Relly

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Customer

mac - im on my ipad for facebook

 

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Customer

I'm communicating with you on my desk top but have fb opened on my ipad

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Relly De Jesus
Technician

Is your ipad running on ios11? It's better if we use your desktop for facebook Sherry

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Customer

ok how whill i be abole to communicate with you if i pull up fb on the desktop?

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Customer

sorry for the typos  

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Relly De Jesus
Technician

Maybe you can communicate with me through your Ipad while we fix your facebook on the desktop. I will have to ask you to install teamviewer on your desktop Sherry

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Relly De Jesus
Technician

Is your desktop running on Mac or Windows?

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Customer

im not sure - not saavy with this 

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Customer

i think it runs on windows

 

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Relly De Jesus
Technician

Great

 

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Customer

how will you communicte with me on my ipad

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Relly De Jesus
Technician

May you please click the blue TEAMVIEWER link below and click on Download Teamviewer

https://www.teamviewer.com/en/download/windows/

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Relly De Jesus
Technician
Customer

Thank you so very much for your expertise in fixing my problem with Facebook. I also want to thank you for your patience.  You are a genius as far as I’m concerned! Thanks again!

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Relly De Jesus
Technician

You're most welcome Sherry and I'm glad to be of help. 

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Relly De Jesus
Technician

Dear Sherry, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.

Issue identified : Can't edit life events
Solution Implemented : Called Sherry to give procedures on how to access life events with edit button. Done from ipad to desktop. Solution Accepted
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )

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