If Rofel is around: The "notes" and "Instagram feed" that werre on a Facebook page I manage have vanished. There is a...

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Customer

If Rofel is around: The "notes" and "Instagram feed" that werre on a Facebook page I manage have vanished. There is a tremendous amount of work in those notes and I need to get them back. I have just paid $30 extra to get phone help

Last updated
Relly De Jesus
Technician

Hello.. I will forward this concern to Rofel. Thanks

Relly

Posted
Customer

This is what my page looked like, and now both the note and Instagram feed are gone. There are hours of work in the notes, I need them back. 

Posted
Rofel Lantican
Technician

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

Hi Rofel, you helped me once before. I'm hoping you can pull off a miracle this time.

Posted
Rofel Lantican
Technician

Thanks for your response. Let me call you please dont close this chat window.

Posted
Customer

I'm in Colorado, Mountain Standard Time - it's 1:45 in the afternoon here

Posted
Rofel Lantican
Technician

Dear Szeremy, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.


Issue identified : Notes Missing on her Business Page


Solution Implemented : Called the customer / Remotely accessed the computer / Added the notes tab on her Page (Settings > Edit Page > Add Notes Tab ) / People dont see the notes tab on their phone / Provided the customer the link on how to report a page issue / Customer is happy that the page tab is back / No other issues raised / Issue Resolved / Answer Accepted


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted
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