my Iphone 6 batterie is dead it wont charge up what do I do

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Customer

my Iphone 6 batterie is dead it wont charge up what do I do

Last updated
Ferdinand Aquino
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Apple Certified Tech

Hi Jack,

Thank you for waiting!

Is the phone still turning ON or is it completely truned off right now?

Posted
Customer

I dont want you to connect to my phone   just call me with an answer to my question

Posted
Customer

helloooooooo?????????

Posted
Ferdinand Aquino
Apple Certified Tech

Im dialing now.

Posted
Ferdinand Aquino
Apple Certified Tech

Dear Jack, It was a pleasure helping you with your iphone issue today. Here is a summary of the resolution.
Issue identified :

Inquiry about Battery life and replacement

Solution Implemented :

Call customer Advised that battery life and capacity lessen overtime.

Advised customer that battery replacement can be inquired through an apple store.

Customer said He will bring the phone to an apple store for a repair estimate and service

Customer asked for a phone support refund since it was a general inquiry.

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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