i made an mistake by backing up my i phone 6s from a previous time. I would like to restore my phone to as it was earlier today

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Customer

i made an mistake by backing up my i phone 6s from a previous time. I would like to restore my phone to as it was earlier today

Last updated
Byron Narciso
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Byron Narciso
Apple Certified Tech

Do you know when was the lastest backup? 

Posted
Customer

10:13 april 14,2018

 

Posted
Byron Narciso
Apple Certified Tech

when was your phone restored from an old backup? 

Posted
Customer

april 14,2018 at about 9:45 am mst

Posted
Customer

are you there?

Posted
Byron Narciso
Apple Certified Tech

As I understand, you've restored your phone from an old backup file and by backing up your phone after the restore, you just backed up the same old backup file.

What I need to know now is if you have a back up files a little older than today, maybe within the week of April 08 to 13?

Posted
Byron Narciso
Apple Certified Tech

As I understand, you've restored your phone from an old backup file and by backing up your phone after the restore, you just backed up the same old backup file.

What I need to know now is if you have a back up files a little older than today, maybe within the week of April 08 to 13?

Posted
Customer

no, I do not

Posted
Customer

Is it even possible to regain the phone to before the back up?

Posted
Byron Narciso
Apple Certified Tech

It will only be possible if you were able to backup the phone right before the restore. Do you use Itunes to backup? 

Posted
Customer

yes, I did not back up my phone before the restore.

 

Posted
Byron Narciso
Apple Certified Tech

OK. Do you know what is the last backup date you had on Itunes?

Posted
Customer

I believe it was over a year ago when i bought the 6S. The back up was from my I phone 4 for my personal information.

I think this may be useless effort for restoration of the phone

Posted
Byron Narciso
Apple Certified Tech

I'm sorry but If there's no recent backup from April 08 to 13 from the itunes then it will  not be possible to restore your phone from those dates or from even yesterday. It restoration will only be  applicable if you were able to backup the phone right before the restore.

Posted
Byron Narciso
Apple Certified Tech

Do you have anymore questions? 

Posted
Customer

I agree, wasn't thinking too good i guess! Thanks for your help anyway.

I have No more questions.

Posted
Customer

Can you guys send me a receipt for the charges

Posted
Byron Narciso
Apple Certified Tech

Will do. I will also initiate the request to refund the $20 Remote Support since it is not applicable to your question.

Posted
Customer

thank you Byron

Posted
Byron Narciso
Apple Certified Tech

You're welcome Sir. Bye. 

Posted

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