How do I restart the motor to the refrigerator. I was cleaning it and it BB for the door several times and now I can’t get the motor to start up again
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How do I restart the motor to the refrigerator. I was cleaning it and it BB for the door several times and now I can’t get the motor to start up again
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I still haven’t gotten any directors directions on how to do this I am a very old lady so don’t expect me to cut and paste into all that other stuff that’s why I paid $107 to get
I'll call you on your phone. Please hold.
NOTES:
-called cx and checked if theres error message on the screen of beeping sound. cx said no.
-we reset the refrigerator by turning off the circuit breaker and set the temperatures to normal operating temperatures.
-told cx to wait for 30 mins to an hour for the motor to kick in.
-will call back cx after an hour.
NOTES:
-called back cx to check the issue
-freezer walls are cold but cx want to check it further if the refrigerator is working well
-told cx to wait for few hours and monitor the items inside the freezer if they will melt.
-will callback cx after 3 hours.
NOTES:
-called cx to check the issue
-items in the freezer are still frozen after 3-4 hours but cx still wants to monitor the issue
-told cx to put a cup with water iniside the freezer and leave it overnight and see if it will be frozen
-will call cx tomorrow morning 9am pst
Dear Margaret, It was a pleasure helping you with your Tech/Samsung issue today. Here is a summary of the resolution.
Issue identified : refridgerator motor is not running
Solution Implemented : called cx and provided steps to reset the refirgerator (steps below). cx performed steps. told cx to set the temparature to 4 and 38. We monitored the refrigerator overnight and confirmed its working now. problem solved.
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Byron Narciso
Technician
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