My HP 6978 failed and I replaced it with another HP 6978. I can't get the new one to print

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 Hi Carl,

Thanks for waiting. Im here to help. Let me call you please dont close this chat window.

Dear Carl, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.

Issue identified : Unable to print

Solution Implemented : Called the customer / Remotely accessed the computer / Rebooted the Router and the printer / Checked the information of his network / We discovered that the printer is connected to a different network / Explained to the customer that the computer and the printer should be connected on the same network / Assisted the customer to connect the Printer to his network / Successfully connected and installed the printer / Printed a test page / Issue Resolved / Answer Accepted

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .