My IPhone is disabled I have tried to enable thru I tunes to no avail

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Customer

My IPhone is disabled I have tried to enable thru I tunes to no avail

Last updated
Ferdinand Aquino
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

My IPhone is disabled and I have been unable to correct thru ITunes

Posted
Ferdinand Aquino
Apple Certified Tech

Hi Nitis,

Thank you for waiting!

The message that says disabled meaning you have used the attempts to enter a passcode.

The only solution is to performa Factory reset on your phone.

Do you have a computer available?

 

Posted
Customer

Yes

Posted
Ferdinand Aquino
Apple Certified Tech

Is that running Windows 7 8 or 10

or Mac Pc?

 

Posted
Customer

windows 7 i think

Posted
Ferdinand Aquino
Apple Certified Tech

Ok, Is this a new phone?

This process may erase the content of the phone and restore i back to factory defaults.

 

Posted
Customer

No its an IPhone6

Posted
Customer

I understand

Posted
Ferdinand Aquino
Apple Certified Tech

Dear Nitis, It was a pleasure helping you with your iPhone issue today. Here is a summary of the resolution.
Issue identified :

iPhone is disabled

Solution Implemented :

Call customer / Remote access

Assisted in restoring the iphone thru itunes from her computer

iPhone restored and set up

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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