I just want to get logged back into my facebook account
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I just want to get logged back into my facebook account
Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hello Huth
How are you doing? May I ask if you entered your email address correctly? If you want we can perform a remote support session so I can guide you through the process. I'll be standing by for your response.
Thank you
Relly
Hi I still have the account but my yahoo mail has been removed by me but I m not sure how to get logged back in Im having major issues I have an account that I need logged back into with the email of mine k**6@yahoo.com I had a block that some malicious note came up from my yahoo email and can't get logged in
That means even we reset the facebook password you cannot access your email for the temporary password is that right?
I have the correct email and my favebook account has my number ***-***-**** associated with it or did I can look my self up on facebook but cant get back in I have opened one more account to check my support inbox on facebook but no response from facebook.
I get a code sent to my email that I provided but not to my phone its says it's sending a code to my phone but I never get it.
I see... Please give me a bit to check on something Huth. Thank you
Ok
May I ask when was the last time you perform the reset procedure?
I tried it a few minutes ago
I also sent facebook a photo with my I'd and they haven't got back to me at all
My profile has me and my kids and a Oakland raiders background if this helps you
Ok, Actually it may take a while for the confirmation of the valid government issued identification. May take a week for some. I'll try if it will send you the code on my end. Please give me a bit. Thanks
I thought my ex girl was trying to hack my account so I removed my number and email so I'm not sure if its possible to recover my account I hope you can help me somehow.
Ok no p
I'll try my very best. By the way... did you enter a new email address for the account recovery ?
thanks
I dont know I can give you my other 4 or five possible emails
Ok. Do you still remember the passwords on these emails?
When I search my profile the email I just gave you pops up on my phone
I still have access to them all yes
Great. Now can you please give me one email that we can use
Like one of the other ones
Yes. an email that you can access. Please open that email while we wait. Thank you
H**3@gmail.com or k**1@yahoo.com or huth33
Ok. Please open H**3@gmail.com. Let's use this one
The k**6@yahoo.com is fine to use ok let's do this one
Ok I'll open the one you sd
Great. Let's try the H**3@gmail.com. Please let me know once the email open
It's open
Ok please wait
Ok it says that it is already used Huth
Ok so now what
Is there any email you haven't used yet in logging onto facebook?
Yes
Ok, may I get that email address Huth and I'll try it in my end
K**1@gmail.com
It's shows Ive used that to log into facebook before in my email on that one also
I'll try your phone number again Huth
It says that the number is used as well. I'm gonna check on something
So what do you think happened that I had a malicious block on the email that is associated with my facebook account which is k**6@yahoo.com
I know its used because thats the account I want back into as well as the email I just gave last
It can be the reason Huth. Can you please give me a bit, I'll try to check on something
Yes no prob
Thanks
May I know your complete name Huth
Kyle huth
Ok thanks
What state are you in Kyle?
South dakota
May I ask if facebook asked you to submit your government issued identification?
I did that because I was to the option to do so and I sent my photo with I D at at least twice or three times I think only twice
I sent 4 reports
Ok, when did you send them?
All within the last couple weeks or so I've been trying and trying but somewhat paitently
Ok, please wait. Will try something else on my end
Are you near your phone Kyle?
I will have to enter your number again on my end. Please standby. Please let me know if you are near your phone. Thanks
Yes I've been on it with you the entire time here
Ok... sending now
Ok code being sent. Please write down the 6 digit code
Ok I received a message for facebook reset
Ok... it should be 6 characters long
Ok done
May I know the characters Kyle... I'll enter it on my end as well
I have two Facebook's right now just so your aware
926605
Kyle I will have to call you ok for the password
The only one I need into is the one with my photo on it I dont think my new unwanted one has a photo
Ok call
Call back I had my restricted number blocker on it should be off
Ok
Are you going to call or is it still not working
Kyle the password is resetted. I'll email the new password in this email k**6@yahoo.com
Please open this email
That password did not work
I'll try it on my end again
Ok
Kyle... can we do it again. It's like it's being blocked again
Can we have a remote support session so that I can do it on your computer Kyle
What do you need me to do
I am not on a computer but that's fine.
I need you to be on a computer so you can download the program
Ok I will have to go grab it and turn it on I need a couple min
Alrighty
Type this on your browser Kyle and download the program. Let me know once it's done https://www.zoho.com/assist/
Not sure why I can't get internet on my computer its my school laptop I have internet wi fi connected on it but cant bring up websites at all
Are you using google on your laptop?
Yes
Server dsn address could not be found
Bad configuration
Ok... so you are accessing your facebook on your mobile device?
That's where I only use it on yes
Ok please wait
Im gonna reset the password again Kyle. Please stand by for the code. Thanks
Yup
It's not accepting the number again. I'll try something else Kyle. Thank you for your patience
Ok so I need to reset my internet here at home just one minute
Sure thing
Kyle, May you please send me any government issued identification. I'll send it in my end. d**9@yahoo.com
How
Take a picture of your ID and send it to me via email d**9@yahoo.com
not sure how to do that on chat here
Oh email got ya ok hold on
Great
May you please take a close up picture of the ID Kyle so that Facebook can read the details properly. I'll be standing by
Just my ID
Yes just your ID Kyle
Ok I sent it
Ok Please wait. To confirm, the log in email you use is k**6@yahoo.com right?
Yes
Ok. Please wait
May you please check the email k**6@yahoo.com for the code Kyle and give it to me
I sent you an email about my yahoo being blocked
Ok... thank you for that picture. That's why the newly resetted password is not accessible as well
Is there a code sent to your email k**6@yahoo.com?
Yes but that's as far as I get because I do not get the code sent to my phone after I type in the code from that was sent to that email I get my password reset or typed in and to confirm it it says wait for the code being sent to my phone which I never get
Ok... I'm gonna check something else Huth
I received two codes on my email just recently
Ok, may I get the first code Huth
How much is this going to cost if you help me or do I get refunded if you cant
448493
Same code both emails
You can get a refund if it will not work out Huth. Don't worry, there will be no additional cost on the upfront payment you made
And my parents are calling our internet provider because there is an issue with out internet of all days for this to happen when I need it today.
Ok
I see.... did they send you a log in code as well?
Um log in code from where
it is asking for a log in code from a code generator. I'll check mine
The internet people are stopping out here in a bit
Ok. Please wait
I installed a couple authentication apps due to the Facebook issues so I just uninstalled those maybee that was an issue as well
No worries Huth... I'm gonna send your profile to facebook. I may ask you a few more questions
Ok
Your full name on your profile is Kyle Huth?
Yes
May I ask your mobile carrier/ provider?
Verizon
Straight talk
Please give me a bit while I file the report Huth
I already sent 4 reports whats the difference if I might ask
We have a different i.p. address Huth and my report may go faster.
I see right on
Ok, you should receive a response from facebook shortly Huth. Please check k**6@yahoo.com and let me know of their response. Thank you
Do you think I will get back into my account its pretty important that I do
Ok Ill check
Reset my password is that the response
I believe you will. Sometime it just takes time for yahoo to review this matters. They are working on loads of issues like this
Is that the latest response from facebook?
Yes
Ok.. what else does it say?
Just reset password and reset code on top of page
Ok, can you please do that on your end Huth and let me know of the result
Just got another one saying my password was reset
It said it was reset at 8 33 so 23 minutes ago
Ok... try the password I gave you in the email earlier
Ok so waiting for a log in code sent to my phone I think but this is where I never get that code
Let's just wait a bit
Password worked but no code yet this is why I contacted you because I dont get the last code
So how long does it take normally
So you have access on your facebook now?
I have the options of resend code or having trouble
Try resend code first Kyle
I cant get in without the code which I have not received and I tried this all before everything you told me so far I have done before but ill hit the resend here and see what happens
Ok... let's give it a minute
I cant get in without the code which I have not received and I tried this all before everything you told me so far I have done before but ill hit the resend here and see what happens
May you please try having trouble Kyle
I have ....So can I try logging in from my other device when I get my internet back
Still nothing here
Yes you may try that as well Kyle. Try on your laptop and let's see how it goes
I cant untill my internet gets fixed
Yes you may try that later Kyle. Please give me an update later
Ok let's take a break from this Ill get back to you when I get internet back
Sure thing Kyle!
I'm back in to facebook.
My number was being used by my other account and I deactivated my other account.
My number was being used by my other account and I deactivated my other account.
Thanks so much for your help Relly.
You're most welcome Huth... Im glad to hear that. Is there anything else I can add or help you with? I'll be standing by for your response. Thank you
Relly
Notes
- Resetted password multiple times on my end
- Filed a report to facebook
- Phone number is associated with 2 facebook accounts that's why it will not work
- Deactivated one facebook account
- Kyle Huth can access facebook now
- Problem Solved
Hey so what do I do so you get credit
Dear Kyle, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.
Issue identified : Login failure
Solution Implemented :
- Resetted password multiple times on my end
- Filed a report to facebook
- Phone number is associated with 2 facebook accounts that's why it will not work
- Deactivated one facebook account
- Kyle Huth can access facebook now
- Problem Solved
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )
Byron Narciso
Facebook Expert
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