My LG heatpump is giving me a five flash signal in the cooling light when it is turned on instead of turning to heat mode. The unit is a 2014 35000...

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Customer

My LG heatpump is giving me a five flash signal in the cooling light when it is turned on instead of turning to heat mode. The unit is a 2014 35000 btu model with two heads, both of which give the same five blinking signal. What's wrong?

Last updated
Relly De Jesus
Technician

Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with LG nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Relly De Jesus
Technician

Hello Peter

How are you doing? This blinking light refer to communication error between the indoor and outdoor units. Do you happen to know where the breaker is located? I'll be standing by for your response.

Thank you

Relly

Posted
Relly De Jesus
Technician

Notes

- Called Peter

- Turned the breaker off but to no avail

- No communication between the outdoor and indoor units

- Possible wiring/board problem that needs to be attended physically by an LG tech

- Will pick a technician near the area

- Call ended

Posted
Relly De Jesus
Technician

Hi Peter

How are you doing? Any update on the technicians? I'll be standing by for your response.

Thank you

Relly

Posted
Relly De Jesus
Technician

Hi Peter

How are you doing? Any update on the technicians? I'll be standing by for your response.

Thank you

Relly

Posted
Relly De Jesus
Technician

Hello Peter

How are you doing? This is a follow up regarding my assistance. Please let me know if there's anything else I can add or help you with. I'll be standing by for your response.

Thank you

Relly

Posted
Relly De Jesus
Technician

Hello Peter

How are you doing? This is a follow up regarding my assistance. Please let me know if there's anything else I can add or help you with. I'll be standing by for your response.

Thank you

Relly

Posted
Relly De Jesus
Technician

Notes

- Called Peter

- Technician is not available at the moment to check indoor and outdoor units

- Agreed that it needs a physical check up by a technician. Solution Accepted

Posted
Relly De Jesus
Technician

Hello Peter

How are you doing? This is a follow up regarding my assistance. Please let me know if there's anything else I can add or help you with. I'll be standing by for your response.

Thank you

Relly

Posted
Relly De Jesus
Technician

Hello Peter

How are you doing? This is a follow up regarding my assistance. Please let me know if there's anything else I can add or help you with. I'll be standing by for your response.

Thank you

Relly

Posted
Relly De Jesus
Technician

Hello Peter

How are you doing? This is a follow up regarding my assistance. Please let me know if there's anything else I can add or help you with. I'll be standing by for your response.

Thank you

Relly

Posted
Relly De Jesus
Technician

Hello Peter

How are you doing? This is a follow up regarding my assistance. Please let me know if there's anything else I can add or help you with. I'll be standing by for your response.

Thank you

Relly

Posted
Relly De Jesus
Technician

Dear Peter, It was a pleasure helping you with your LG issue today. Here is a summary of the resolution.

Issue identified : 5 flashing signal
Solution Implemented :

- Called Peter

- Turned the breaker off but to no avail

- No communication between the outdoor and indoor units

- Possible wiring/board problem that needs to be attended physically by an LG tech

- Will pick a technician near the area 

- Solution Accepted


If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )

Posted

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