I'm donating my used iPhone 3GS & removing all my data. I clicked on delete all data in preferences & it also deleted the IOS program. How can I reinstall it!
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I'm donating my used iPhone 3GS & removing all my data. I clicked on delete all data in preferences & it also deleted the IOS program. How can I reinstall it!
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hi Alan,
Thank you for waiting!
Please give me few minutes and I will call your number.
Dear Alan, It was a pleasure helping you with your iPhone issue today. Here is a summary of the resolution.
Issue identified :
Unavailable to Activate
Error "activation information could not be obtained"
Solution Implemented :
Call customer
Customer claimed the Phone upgrade is in Error
Assisted customer in using iTunes to reset the iphone.
Error with SIM lock
Phones is an old version with SIM lock altered by their second carrier.
Advised customer that the Activation will not be completed because of the SIM lock problem.
Customer will try a working sim and if not
Advised customer that the phone cannot be activated anymore.
Answer Accepted
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Byron Narciso
Apple Certified Tech
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