Need further help with Adobe Acrobat documents uploaded to website. Please assign to Ferdinand. Thanks
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Need further help with Adobe Acrobat documents uploaded to website. Please assign to Ferdinand. Thanks
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Ann,Please give me few minues and I will call your number.
***-***-**** thanks Ferdinand
Dear Ann, It was a pleasure helping you with your Adobe issue today. Here is a summary of the resolution.
Issue identified :
Fillable feature not working
Solution Implemented :
Call customer / Remote Access
Assisted customer in checking the PDF file and documents from their site
Tested the fillable feautres and all are working.
Advised customer to test the PDF using another computer and it was working OK.
Advised customer that the feature is fine and possible problem with other user's way of using the PDF. isolated issue
Issue resolved
Customer asked for the Phone to be cancelled as it was upgraded accidentlally.
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Byron Narciso
Technician
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