hello please help call me to explain i will pay to get help please i have been on Facebook for over 10yrs as well i run a car show for sick kids...

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Customer

hello please help call me to explain i will pay to get help please i have been on Facebook for over 10yrs as well i run a car show for sick kids foundation have all the paper work proof and phone numbers to prove i nave been posting for the last 4 yrs videos all there is is video from the show with the kids and in the back ground music playing from itunes and or youtub i sent them and email explaining this 2 times the they put a temp hold for 4 days yesterday May.16th.2018 the performer for last nigh shared there video on my facebook and last night around 8pm facebook Account Disabled to contact help i put 3 request in and this is what they keep sending back We previously warned you that if you continued to infringe the rights of third parties, we would terminate your account. Accordingly, your account has been disabled and you are no longer permitted to use Facebook If you have any questions or concerns, you can visit our FAQ page here. please help we have over 5000 people that suport me for sick kids hospital

Last updated
Elixir Cada
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

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Customer

im here waiting i will pay you to call me and talk and have you represect me 

 

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Customer

if like to explain on the phone rather on here im not good at typing with 1 finger or explain my self

 

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Elixir Cada
Facebook Expert
Elixir Cada
Facebook Expert

NOTES:

-called cx and accessed his computer. 

-we sent an letter of appeal (disabled@facebook.com)  to facebook admin about his account got disable due to copyright infringement

-we attached all necessart paperworks and posters of the said event

-told cx to wait for Facebook response after a week or two

-cx will gonna get back to us as soon as he will receive a response. 

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Customer

help nothing yet

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Elixir Cada
Facebook Expert

Please give them more time. they might be attending other cases before you. it might take a week or two for them to respond to you. 

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Customer

Elixir Cada how are you ?

 

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Elixir Cada
Facebook Expert

Im good. Please give them (Facebook admin) more time. they might be attending other cases before you. it might take a week or two for them to respond to you. 

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Customer

all wait till tuesday let you know any updates is there anything else you can do i will gladly pay to  get it done !!!!

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Elixir Cada
Facebook Expert

Ok. I'll wait for your next message nextweek.

 

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Customer

hello my friend are you there

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Elixir Cada
Facebook Expert

Hi Chris. How are you? Did you get a reply from facebook admin?

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Customer

nothing yet my friend please please help me

 

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Elixir Cada
Facebook Expert

We alrrady escalated your issue to FB admin and all we need is their response. Like ive mentioned to you on our converstation on the phone, the response might take a while. Lets give them up to next week. If there will be no response then please do let me know.

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Customer

all wsait till friday conact you again thank you so much

 

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Elixir Cada
Facebook Expert

Hi Chris,

I just want to make a follow up about your FB issue.

Did the FB admin replied to our email?

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Elixir Cada
Facebook Expert

Hi Chris,

I am making a follow up on this issue? 

Did the FB admin replied to our email? I tried calling you but no one is answering the phone. 

Please send me a message here when you are ready. 

 

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Customer

i was at the doctors sorry no nothing at all yet please help thank you

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Customer

***-***-****

 

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Elixir Cada
Facebook Expert

I am calling your phone now Chris. NO one answering. 

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Elixir Cada
Facebook Expert

NOTES:

-called cx and he still not getting any response from FB admin about the case that we submitted.

-cx will wait for another week and if still no response then we will create another facebook account for the meantime. 

Posted
Elixir Cada
Facebook Expert

NOTES:

-called and he said he's still waiting for FB admin's response to the report that we submitted.

-offered cx to create a new account but cx said he'll just wait for FB admins reply. 

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Customer

hi Elixir its chris still nothing no emails at all ? please help

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Elixir Cada
Facebook Expert

NOTES:

-called cx and he still waiting for repsonse from facebook.

-provided cx another link to file a new report to facebook admin

-cx will submit the report now.

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Erica M.
Customer Support

6/18/18 

"my Facebook from may16th still not working"

Posted
Elixir Cada
Facebook Expert

Hi Chris,

Lets wait for another week for the facebook admin to respond to the report that you submitted. 

Posted
Elixir Cada
Facebook Expert

NOTES:

-called cx and he still not getting any response from FB admin about the report that we submitted twice.

-He will give another 2 weeks for this case and if still no response then he wish to cancel this service. 

Posted
Elixir Cada
Facebook Expert

NOTES:

-called cx and he said still not getting response from FB admin

-cx will initiate another request to FB admin and will wait until next week 

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Customer

call when you can please

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Elixir Cada
Facebook Expert

Hi Chris,

Any update? I tried calling you on your phone but no one is answering the call. 

Let me know when you are ready.

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Elixir Cada
Facebook Expert

Spoke to cx and he said he submitted another report and no response. 

He will give facebook admin for another 2 weeks and will wait for their response. 

Posted
Elixir Cada
Facebook Expert

NOtes:

-contacted cx and still not getting response from FB admin

-cx said he will just gonna wait for FB response and will inform us the result. 

Posted

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