I can’t renenber my Apple code for my iPhone? I tried the code sent to me but it will not work

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Hart,

Thanks for your response. Can you please verify if you are referring to the passcode to unlock your iPhone?

Can you please provide what exactly do you see on your iphone screen?

Thanks for your response. The passcode is the 4 or 6 digit code that you setup on your iPhone. You cant remember the code?

You cant recall the 6 digit code that you are using on your phone?

It is the one that you create not the one that was sent to you by Apple. You are the one who created the passcode. 

There's no way we can reset the passcode. If you cant remember it or the iphone wont accept your passcode the only way to remove it is to restore your iPhone to factory state using iTunes on a computer. Restoring your iPhone will wipeout everything in it.

If you have an iCloud or iTunes backup we can restore it after we fix the iPhone. Do you have a computer that we can use to restore your iPhone?

We will restore the iPhone to factory state. Do you have a computer that we can use to restore your iPhone?

Thanks for the information. Restoring it using a computer is the only way to remove the passcode. If that's the case you will need to bring it to a nearest Apple Service Center in your area.

If you can provide me with your zipcode I can check and provide you the location of the service center. 

We can use it when you have it with you. I will also provide you the location of the service center just in case you want to bring it there. Give me a minute or 2. Thanks

By the way may I know the carrier of your phone? Is it Verizon, AT&T, T-mobile, etc.?

Here are the list of the Apple Service center near 17094

P2p Computer Solutions
216 E College Ave, State College, PA 16801, USA
***-***-****

Sunrise Computers
1797-1799 Lincoln Way E, Guilford, PA 17202, USA
***-***-****

Apple, Park City
541 Park City Center
Lancaster PA 17601

If the iPhone is still in warranty the repair will be covered. If incase the service center are far from your area we can use the laptop of your friend. Just let me know when it will be available so I can call you to help you fix it.

No need to be with her. We just need to restore it and once it is restored she or you can set it up like when it is brand new. Just take note of the passcode that you will be setting up so that this issue wont happen again. 

By the way we need the charging cable of the phone because we will connect it to her computer. 

May I know what is the best time to call her?

It is covered by the payment that you made today. No additional charge. 

Yes. It will work. Can you please provide me with a good callback number to call her?

Thanks. Will call her tomorrow 10AM EST. Who will I be looking for?

Thanks. Will talk to her tomorrow. You are chatting with me on her phone right?

Great. Will talk to her tomorrow. Thanks

Great. Please remember that the code is not the one that was sent by apple. Please write down the code so you wont lose it okay?

Let me call you. Please dont close this chat page okay?

Dear Hart, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.

Issue identified : Forgot Passcode and Password of his Apple ID

Solution Implemented : Called the customer / Customer cant remember his Passcode / Explained to the customer that we will need to restore the phone to factory state using a computer / Customer agreed with the proceed and I schedule him for a callback tomorrow / Suddenly the customer was able to remember the original passcode that he is using / Customer was able to unlock the phone but it is asking him for the iCloud password / Assisted the customer to reset the password by sending the code to the phone / Successfully created a new Apple ID password / Successfully signed in to his phone /  Advised customer to write down the passcode and the password so that he wont lose it / Issue Resolved / Answer Accepted / Advised customer that we will not use the remote upgrade / Advised that we will cancel the remote upgrade and he will get a notification from support about the refund

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .