My Hp PCHP110-311a Desk top PC is not talking to my HP ENVY 4522 All in one Printer. Also I cannot vaccess Word on the PC HELP
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My Hp PCHP110-311a Desk top PC is not talking to my HP ENVY 4522 All in one Printer. Also I cannot vaccess Word on the PC HELP
Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
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Hi Robert! Thank you for choosing ExpertHelp.com. First I want to know if your printer is it connected wired or wireless? When did this problem started? When your ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.
printer is wired via usb
Are you in Australia Robert?
If you wish for a phone support. I will be looking for Expert who can call you. Please have your line open while I look for an expert who can call you. Please do stand by.
I am in Australia. I am 83 years of age and am not computor literate
I understand Robert. Please standby while I look for a Expert who can call you. Please leave this page open we will keep you posted.
I am standing by my telephone
Thank you. We will keep you posted.
Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.
Issue identified : Cannot print| word document wont open
Solution Implemented: call| remote | removed all non existing printers| resintall printer | configaure word app. | able to printe and open word documents |problem solved
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Byron Narciso
Technician
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