My Hp PCHP110-311a Desk top PC is not talking to my HP ENVY 4522 All in one Printer. Also I cannot vaccess Word on the PC HELP

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Customer

My Hp PCHP110-311a Desk top PC is not talking to my HP ENVY 4522 All in one Printer. Also I cannot vaccess Word on the PC HELP

Last updated
Ramy De Jesus
Technician

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ramy De Jesus
Technician

Hi Robert! Thank you for choosing ExpertHelp.com. First I want to know if your printer is it connected wired or wireless? When did this problem started? When your ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.

Posted
Customer

printer is wired via usb

Posted
Ramy De Jesus
Technician

Are you in Australia Robert?

Posted
Ramy De Jesus
Technician

If you wish for a phone support. I will be looking for  Expert who can call you. Please have your line open while I look for an expert who can call you. Please do stand by.

Posted
Customer

I am in Australia. I am 83 years of age and am not computor literate

Posted
Ramy De Jesus
Technician

I understand Robert. Please standby while I look for a Expert who can call you. Please leave this page open we will keep you posted.

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Customer

I am standing by my telephone

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Ramy De Jesus
Technician

Thank you. We will keep you posted.

Posted
Byron Narciso
Technician

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Byron Narciso
Technician

Issue identified :  Cannot print| word document wont open  
Solution Implemented: call| remote | removed all non existing printers| resintall printer  | configaure word app. | able to printe and open word documents |problem solved  

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

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