We have a Sharp Aquos 32 inch TV(LC-32GP1U) which we purchased from Best Buy in May of 2008. About 1 year ago I connected the TV audio to our...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your Sharp question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your Sharp question answered.

Get An Answer

3. Get An Answer

Connect with your Sharp tech via online chat or telephone call.

Get An Answer 

Answer

Customer

We have a Sharp Aquos 32 inch TV(LC-32GP1U) which we purchased from Best Buy in May of 2008.
About 1 year ago I connected the TV audio to our stereo system (located close to the TV) using RCA cable with plugs. The audio from the stereo has worked periodically, but not always. So I have cleaning the RCA plus and the stereo and TV terminals in hope of improving the reliability of the system. This worked for a week or so, but the sounds still cuts out, and lately never comes on thru the stereo. So, I changed the connecting cable to a digital optical cable thinking it would provide better reliability. I have changed the stereo system settings to the digital optical input terminal but are having difficulty finding how to change the TV out audio signal. The Sharp operations manual says to press MENU, then select Audio Setup </>, then select either PCM or Dolby Digital. However, when I do this, Audio Setup is not available. There is an Audio option which provides settings for treble, bass, balance, surround, subwoofer and reset.
I would appreciate your comments and suggestions.

Last updated
Ramy De Jesus
Sharp Tech

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Sharp nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

Below is my question

Posted
Ramy De Jesus
Sharp Tech

Hi Joe! Thank you for choosing ExpertHelp.com. May I know if you tried replacing your old rca cable with a new one? 

Posted
Customer

I replaced it with a digital optical cable, but having difficulty in selecting the audio output setting for the TVs optical terminal.  Explained near the end of my initail discussion.

Posted
Customer

Are we still connected

Posted
Ramy De Jesus
Sharp Tech

Can you try the following steps provided below.

  1. Press MENU to display the MENU screen, and
    then press  arrow  down to select “Digital Setup”.
  2. Then press arrow down to select “Audio Setup”, and then press ENTER
  3. Then press arrow down again to select “PCM” and then press ENTER.
  4. Press MENU to exit.

Advise me if this steps helps. I will be standing by.

Posted
Ramy De Jesus
Sharp Tech

Try to select PCM. Possiblity that the Dolby Digital is not supported.

Posted
Customer

I don;t have anything that says digital setup. The 2nd option to the right says audio, but no PCVM< or other.

Posted
Customer

The last option under Audio is reset.

Posted
Ramy De Jesus
Sharp Tech

Can I call you?

Posted
Customer

yes, ***-***-****

Posted
Ramy De Jesus
Sharp Tech

Please give me a minute or two.

Posted
Ramy De Jesus
Sharp Tech

Image result for electronic spray cleaner

Posted
Ramy De Jesus
Sharp Tech

Image result for rca cable audio

Posted
Ramy De Jesus
Sharp Tech

Dear Joe, It was a pleasure helping you with your Sharp issue today. Here is a summary of the resolution.

Issue identified : TV otical sound option not working
Solution Implemented : Live chat. Call customer provide the steps on this chat page but the option we need is not showing on the tv. Advise customer to use the rca option and replace the rca cable with heavy duty one. And also advise to clean the output by electronic contact cleaner before using the new rca. Customer appreciate our assistance. Customer accept the answer. Chat/call ended. Customer provided a tip.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )

Posted
Get An Answer 

quoteTestimonialsquote

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

Get An Answer 

More Sharp Questions...

Date
Questions

9/9/2019
I am trying to activate my tv with code MLQL X6RV also JVTM NDXL....

11/15/2018
I have a XE-A23S Cash Register Was working plug in and now no power...

8/30/2018
My aquous tv picture is off center when watching tennis the score...

7/13/2018
Tv was on and suddenly quit working. The set will not respond in...

5/23/2018
We have a Sharp Aquos 32 inch TV(LC-32GP1U) which we purchased from...

Ask Your Sharp Question & Get An Answer Now!