I am not getting a picture or audio.

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with AT&T nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Cynthia,

Thansk for waiting. Im here to help. Can you verify if this isssue of no picture and audio is happening on your TV?

 Dear Cynthia, It was a pleasure helping you with your AT&T issue today. Here is a summary of the resolution.

Issue identified : No sound and picture

Solution Implemented : Called the customer / Assisted the customer to reboot the cable box by turning it off for 10-15 seconds to refresh the connection / TV now shows the channel and customer can hear the sound / Issue Resolved / Answer Accepted

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .