Please choose one of the following methods to confirm your identity: identify photos of friends (hourly limit exceeded) * i can't choose, why ?
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Please choose one of the following methods to confirm your identity: identify photos of friends (hourly limit exceeded) * i can't choose, why ?
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Hi Karen,
Are you referring to a Facebook log in?
Yes
I see,
Are you using a computer to log in?
No, a phone
is it giving you other option aside from identify photos of friends?
No, it's not
Is there a number I can call you that is not the phone you are using to log in?
Not at all, I've got only one cell phone number
Are you in the US now?
Not at all
What number Can I reach you at?
Okay, wait
+ ***-***-**** 935
What country?
Nigeria
Dear Karen, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.
Issue identified :
Inquiry about the verification method
Solution Implemented :
Advised customer about the verification
identify photos of friends
"they have to recognize the photos of their friends that will be shown and they need to choose the name of the person most related to the photos"
This will enable them to Log in back to the account
Answer Accepted
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Byron Narciso
Technician
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