I logged out of my account. I have an old email account linked to this account which is now closed. I cannot remember my password. Each time I try...

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Customer

I logged out of my account. I have an old email account linked to this account which is now closed. I cannot remember my password. Each time I try to get a new password, the code is sent to the ,now deleted email. Therefore I have no access to my account which I now want to close. I need help as Facebook are no help at all and I am concerned I will have my account open for eternity with me, unable to access it.

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Charles Totherow
Facebook Expert

Hi are you trying to access Facebook on a smartphone or a computer?

Posted
Charles Totherow
Facebook Expert

Please click on th link below to report a login issue to Facebook:

https://www.facebook.com/help/contact/ ***-***-**** 83890

Posted
Charles Totherow
Facebook Expert

Please let me know if you were able to email Facebook with the link I provided for you?

Posted
Customer

I have been trying to log in to my FB account on my laptop, iPad and also my android phone. The issue is that I am unable to access my FBpage as I logged off, forgetting the password to get back in. The email attached to my FB account is an old, now closed email account. Therefore, when I request a new password, FB are sending the code to the , now closed email which of course, I have no access to. It appears that FB are no help at all. I feel that I would like to perhaps close the account now, in light of recent hacking of a FB friends account but I am at a loss as to how to even access the account now. I have tried everything.

Posted
Charles Totherow
Facebook Expert

Can I remote to your computer to try to find the old password so you can log in?

Posted
Charles Totherow
Facebook Expert

I can call you to help you get back into your Facebook account.  I just need your phone number please?

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Charles Totherow
Facebook Expert

Please let me know when you are ready for support.

Posted
Customer

Hello, Charles,

I have used this link that you provided well over two weeks ago to FB with no response. I think, that as they don’t recognise my new email, they won’t respond to me......it truely is a ‘catch22’ situation. How do I prove who I am?

believe me when I say that I have researched this totally which is why I am turning to you guys. Not sure how to fix this.

 

 

Posted
Customer

Sorry Charles that my replies are spasmodic, but I am at work most days. Really uncertain about allowing anything remote as I have been hacked twice now so very untrusting, as you would expect. Perhaps I will just have to accept that the account will just sit there, untouched and inaccessible for eternity! If there is no other way, I will just have to leave it.

Kind regards,

Carolyn 😕

Posted
Charles Totherow
Facebook Expert

I cna try to use you email address to recover your facebook.  May I have your email address?

Posted
Customer

Hi Charles,

My old email address used that was originally used on the FB account is c**3@gmail.com

 

The email address that I use now is c**3@gmail.com

 

The original email account was closed almost a year ago and I do not have access to it. 

 

REgards,

Carolyn Allen (Sydney, Australia)

 

Posted
Charles Totherow
Facebook Expert

My I call you today.  I need to ask a few questions regarding your Facebook account.  I will need your phone number please?

Posted
Customer

Hi Charles,

 

My mobile number is ***-***-**** .

I am free for an hour then not again until tomorrow night Sydney time. 

 

 

I think you dial + ***-***-**** 49 from your end. 

 

Cheers, 

Carolyn Allen 

 

 

 

 

Posted
Charles Totherow
Facebook Expert

I tried to calll you  a few minutes ago but no one answered. Please let me know a great time to call you back.

Posted
Customer

Hi Charles, ring now

If free. Cheers

Posted
Customer

Hello Charles,

 

Sorry I did not  phone but arrived home later than expected. I have the day off tomorrow. I will try ringing you then.

Cheers,

Carolyn Allen 😊

 

 

Posted
Charles Totherow
Facebook Expert

yes mam I will be here

Posted
Charles Totherow
Facebook Expert

 

Dear Carolyn, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.


Issue identified : Customer could not log into facebook account.  No recover email or phone number 


Solution Implemented : Called the customer/ I advised customer that the old Facebook account was not recoverable and that she could make a new one.  Accepted Answer


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted

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