I am having a problem with my Sony Bravia 55 inch smart tv that is about 4 years old. When initially turned on, it cuts off and on about 5 times...

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 Hi Craig,

Thank yyou for waiting!

Can you tell me what is the Model number of the TV?

Let me check the system model, Hang on please

Tried checking the model,

The Eco is the only settng that will trigger an auto off.

If Eco is already set off. then it is possibly hardware.

Is the Tv plugged directly to a wall socket or thru a power surge protector?

What input the TV is set to?

HDMI 1/2/3 / TV / ?

try Turning the TV on using the regular TV Input.

Does not matter if it has no TV signal. Just try it with a different input source and check if the problem will be the same.

What do you mean by "When selecting Home on the remote, it took multiple selections before it would turn on."

I see, lets isolatedish hdmi signal, 

Switch the input to TV only,

Turn the tv off to the point that when you turn it on it will show the problem. 

Then turn it on, but this time it will load TV signal only let me know if the tv will power down like you describe the problem

When The automatic switching off happen , Does it turn on by itself?

Do you have other possible source aside form the Dish that we can test?

Maybe DVD player or some kind?

Ok Let me know.

Is there a number to call you?

Ok Let me know how it goes.

Do more Testings.

using this method were using , using TV input.

Also Try it like this.

Disconnect other Device using the same dish box.

Im thinking the disk is being underpowered with all devices using it.

See how this goes.

I think it is more Ideal if you will do more testing and lets touchbase again tomorrow.

You think?

Great, try this sequence and let me know tomorrow.

Three straight attemps on TV signal input.

Three attempts on dish

then another three on TV

Write down the outcome and let see.

I will call you tomorrow around afternoon EST

Or call me ***-***-****

Dear Craig, It was a pleasure helping you with your Sony issue today. Here is a summary of the resolution.
Issue identified :

TV is turning off few times and power back on

Solution Implemented :

Tested for dish box problem
     - Tried Powering the TV ON just using the TV signal input
     - Customer tested switching few times and shown the TV Signal input powering on shows the same problem

Tested for Software Issue

     - Performed a Factory Reset
     - Same problem after the software reset

Customer performed diagnostic and showing some problem on power

Advised customer of a possible problem of the power board / tcon board

Advised customer that He need to bring it to a local tech to have the power check on the TV

Advised a hardware problem and had to be repaired

Answer Accepted

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****