My power button does not work. I put in a new battery and still not working. I also unplugged the box it worked for a couple of seconds then...

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Customer

My power button does not work. I put in a new battery and still not working. I also unplugged the box it worked for a couple of seconds then stopped working. This is my blue ray box to watch cd and to connect me to netflix.

Last updated
Byron Narciso
LG Expert

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with LG nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Customer

Ok I will wait.  Thank you.

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Byron Narciso
LG Expert

May I know the model of the Bluray player? 

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Customer

Hello  Bryan are you able to help??

 

 

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Byron Narciso
LG Expert

May I know the model of the Bluray player? 

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Customer

 

Hello Byran are you able to help??

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Customer

I'm checking

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Customer

where would I find that information??

 

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Customer

Where would I find that information??

 

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Byron Narciso
LG Expert

It should be on the back look for sticker on the device

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Customer

is it a number you want??

 

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Byron Narciso
LG Expert

yeas its should say model name or number

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Byron Narciso
LG Expert

yes its should say model name or number

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Customer

511INYD175538

SVC Code. BP350 - N.BCANLLK

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Customer

 

did you get that number??

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Byron Narciso
LG Expert

Yes thank you. Is it connected to a surge protector? 

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Customer

Did you get my information??

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Customer

what is a surge protector??

 

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Byron Narciso
LG Expert

its a power strip before it goes to the wall 

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Byron Narciso
LG Expert

are you still there? 

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Byron Narciso
LG Expert

Dory, 

If the player is shutting down automatically it means that ist having an overheating problem inside its system. May I know how old is the player? 

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Customer

My internet was not working and therefor was unable to send the response.

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Customer

it is November 2015

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Byron Narciso
LG Expert

Ok.Its seems  that its already our of warranty for the bluray player and it wil be needing a  service repair to get the part replaced to gey it working ok. A fuse or mainbaord need a replacement if the power board if is integrated to the mainboard. 

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Byron Narciso
LG Expert

Dory,

The price of repair would be costly that it cost almost a new player so  i would recommend to have it replaced since warranty is already expired too. 

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Customer

Are you there??

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Customer

Ok thank you for your help.  Will I be charged for this?  Or because I have to replace it will there be no charge?

 

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Byron Narciso
LG Expert

You';ll be chaarged ion time . 

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Byron Narciso
LG Expert

You''ll be charged one time for this question.

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Byron Narciso
LG Expert

I would appreciate if you'll accept my answer by clickng the green accept answer button below and following the instructions on the next screen for me to get credit in assisting you.

 

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