Why are many .dng files greyed out in Lightroom?

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Customer

Why are many .dng files greyed out in Lightroom?

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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Last updated
Ferdinand Aquino
Technician

Hi Fred,

Thank you for waiting!

Can you tell me what computer are you using?

MAC or Windows PC

Posted
Customer

MAC

Posted
Ferdinand Aquino
Technician

Dear Fred, It was a pleasure helping you with your Lightroom issue today. Here is a summary of the resolution.
Issue identified :

DNG files are greyed out.

Solution Implemented :

Call customer / Remote Access

Assisted customer in checking lightroom and found that customer was viewing the files through import mode.

Which files already imported will turn Greyed out.

Assisted customer on how to toggle between import model to library.

Library loaded and found the files Grayed out before as workable files not

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
Customer

FERDINAND, I need your help again. LR shows in Library files I've asked it to open. Fine When I go to Develop, the filmstrip shows and  the screen says images load, but the image are remains black. HELP!

Fred 

 

Posted
Ferdinand Aquino
Technician

Hi Fred,

Give me few minutes and I will call your number,

Thanks!

Posted
Ferdinand Aquino
Technician

Hi Fred,

Ive been trying to to reach your numebr but there no Answer / Call will ring and just go to your voicemail right away.

let me know if you have further questions / You can reach anytime at ***-***-****

Thanks!

 

Posted

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