Trying to set up Bose Companion 2 Series III (S/N...

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Customer

Trying to set up Bose Companion 2 Series III (S/N 060285Z60680940BE) on my Dell Desk top Windows 10. I'm using cable with headphone segmented plug on one end and red and white (RCA pin plugs on the other) Do I need a different cable? Suggestions? Jay Durham j**m@comcast.net or j**e@comcast.net

Last updated 7/8/2018

Ferdinand Aquino

Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Bose/Dell nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated 7/7/2018

Ferdinand Aquino

Technician

Hi Jay,

Thank you for waiting

That should be a correct Cable.

Can you tell me what's happening?

Posted 7/7/2018

Customer

When I plug in the cable with the stereo plug into a headphone out of the computer I'm left with a white & red pin plugs on the other end but no matching place on the Bose speakers. suggestions?

Posted 7/7/2018

Ferdinand Aquino

Technician

Dear Jay, It was a pleasure helping you with your Bose issue today. Here is a summary of the resolution.
Issue identified :

Inquiry on connecting the Speaker to a computer

Solution Implemented :

Call customer and advised to use a Male to Male 3.5mm Jack

Connect one end to the Speaker Computer in port and the other to the computer headphone port

Answer Accepted

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted 7/8/2018

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Trying to set up Bose Companion 2 Series III (S/N 060285Z60680940BE) on my Dell Desk top Windows 10. I'm using cable with headphone segmented plug...

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