My IPad has been remote by other people what do I do

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

 Hi Peng,

Give me few minutes and I will cal your number

Dear Peng, It was a pleasure helping you with your iPad issue today. Here is a summary of the resolution.
Issue identified :

iPad being remote by other people

Solution Implemented :

Call customer

Customer wants to cancel the remote and phone upgrades.

Advised customer that the ipad can only be controlled via an app or an allowed ios Remote session.

Customer said he did not allow any connection.

Advised customer to reset the ipad by holding the power and slide to power off to power it off completely.

Customer decribing apps freezing and ipad not responding sometimes.

Advised customer that the Apps may sometime cause freezing. Normally Just press the home to go back to the main screen or repeat the power button and slide to power off incase it happen again

Answer Accepted

Requesting Upgrade refund

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****