"Switch Control" has taken over my iPhone 6s +!! Witch Control = impervious to "Cancel" and impregnable to...

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Customer

"Switch Control" has taken over my iPhone 6s +!! Witch Control = impervious to "Cancel" and impregnable to "uncheck". Home button won't unlock with fingerprint; number pad accepts no taps. OCD Siri reads two screens nonstop. I have rebooted x3: no change. Entering H second E hour L of P this!!!!!!

Last updated 7/16/2018

Ferdinand Aquino

Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated 7/16/2018

Customer

Anxiety Attack better now, Ferdinand. Ready to be rid of my phone's treason and move on!

Posted 7/15/2018

Ferdinand Aquino

Apple Certified Tech

Ok Do you know where the power button of your ipad is?

Posted 7/15/2018

Ferdinand Aquino

Apple Certified Tech

Ok Do you know where the power button of your iphone is?

Posted 7/15/2018

Customer

I do.

Posted 7/15/2018

Ferdinand Aquino

Apple Certified Tech

Ok, hold it down and See if it will give you a message Slide to power off.

Posted 7/15/2018

Customer

Slide now?

Posted 7/15/2018

Ferdinand Aquino

Apple Certified Tech

Yes slide it

Posted 7/15/2018

Customer

Done. Now, "cancel" and X at bottom.

But changed back to blue-box repetition and problem continues.

Posted 7/15/2018

Ferdinand Aquino

Apple Certified Tech

Ok Is there a number where I can talk to you at?

Posted 7/15/2018

Customer

Yes. 1-*12-384-9053

Posted 7/15/2018

Customer

1- ***-***-****

Posted 7/15/2018

Ferdinand Aquino

Apple Certified Tech

Ok Give me few minutes and I will call your number

Posted 7/15/2018

Ferdinand Aquino

Apple Certified Tech

hi Deb, Be sure to hang up the phone so I can call you again

Posted 7/15/2018

Ferdinand Aquino

Apple Certified Tech

Dear Deborah, It was a pleasure helping you with your iPhone issue today. Here is a summary of the resolution.
Issue identified :

Accessibility - Accidentally turned on Switch control

Solution Implemented :

Call customer

Assisted on how to turn off Switch control but the iphone is in a passcode page and customer cannot get the menu to pop up.

No Device to Run iTunes with to disable the feature.

Advised customer to bring it to a near Apple Store so they can have the feature removed.

Answer Accepted

initiating refund for Remote.

Customer asked for remote to get refunded.
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted 7/16/2018

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"Switch Control" has taken over my iPhone 6s +!! Witch Control = impervious to "Cancel" and impregnable to...

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