Power is lost to compressor on a LG fridge-model# LMX28988ST/00. Amp draw is low. Both control boards on back of fridge & run capacitor have...

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Customer

Power is lost to compressor on a LG fridge-model# LMX28988ST/00. Amp draw is low. Both control boards on back of fridge & run capacitor have been replaced.

Last updated
Ramy De Jesus
Technician

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

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Last updated
Customer

Its only the compressor that power is disconnected to-- fans remain running.

Posted
Ramy De Jesus
Technician

Hi Rene! Thank you for choosing ExpertHelp.com. May I know if you encounter a recent power outage?

Posted
Customer

Hi---not sure if there was power issues in that area or not

Posted
Ramy De Jesus
Technician

I see. Can you check the display. make sure it is not in demo mode. Do you see on the display OF F?

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Customer

Fridge is an hour away from me. But no --displays only temp settings. Never put out any error codes.

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Ramy De Jesus
Technician

What is the tempreature displaying?

Posted
Customer

Displayed set temps----freezer -3F & refrigerator37F

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Ramy De Jesus
Technician

The recommended optimal settings is 37 degrees and the freezer is 0 degrees. You mentioned that the compressor is not running or do not have power right?

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Customer

Right.  After control boards & run capacitor were replaced compressor ran for half hour--power was lost to compressor for about 2 minutes--

then ran again for 1 minute -then power lost again. Fans kept running all the time.  Weird"'

Posted
Ramy De Jesus
Technician

I see. Since the control board and run capacitor has already replace. What I can suggest you is to have the Start Relay check. The start relay is a small device mounted to the side of the compressor. It provides power to the run winding along with the start winding for a split second at start-up to help get the compressor started. If the start relay is defective the compressor may run intermittently or not at all and the refrigerator will not get cold enough.

Posted
Customer

I think all the starting for this compressor is from the control board. Theres just a connector harness plug to compressor.

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Customer

They,re what they call LG linear compressors.

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Ramy De Jesus
Technician

I see. Have that check. Since the fan is working and anyting that I will suggest you to replace you already replace it. :)

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Customer

Yes I,ve replaced so far what I thought would be the problem. I,m starting to think that it being a different style compressor that problem is

the compressor even though its not over drawing amps & usually quite hot to the touch.

Posted
Ramy De Jesus
Technician

I see. Well, the only thing that needs to be check now is the compressor. But can you double check I think it is the Thermistor is that is connected to the Control Board. The Start Relay is normally mounted on the Compressor. If the Start relay is still good then I have to say that you need to have the compressor check.

Posted
Customer

Okay--I,m thinking its the compressor thats bad. Theres no relay/overload on it.

Thanks for your info""

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Ramy De Jesus
Technician

Is there anything else I can assist you with?

Posted
Ramy De Jesus
Technician

Please do not forget to click on the Green Accept Answer button for me to receive a credit for assisting you. Thank you for allowing us to help you.

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Customer

No but I will keep you in mind

Posted
Ramy De Jesus
Technician

Please do not forget to click on the Green Accept Answer button for me to receive a credit for assisting you. Thank you for allowing us to help you.

Posted
Ramy De Jesus
Technician

Are you still there Rene?

Posted
Ramy De Jesus
Technician

Dear Rene, It was a pleasure helping you with your LG issue today. Here is a summary of the resolution.

Issue identified : Compressor not working.
Solution Implemented : Live chat. Advise customer possible issue on the fridge and listed it on this chat page. Customer appreciate our assistance. Customer accept the answer. Chat ended.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )

Posted

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