My HT-SE2400 Bluray home entertainment system shows 'no signal connect antenna' . I have checked all cable connections and replaced HDMI cables and...

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Customer

My HT-SE2400 Bluray home entertainment system shows 'no signal connect antenna' . I have checked all cable connections and replaced HDMI cables and UNIXTAR 1102 connection but with no improvement.

Last updated
Elixir Cada
Appliance Repairman

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

 

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Appliance Repairman

Hi Geoff,

May I know the brand of your bluray home entertainment? Is it Sony, Panasonic etc?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Customer

I am based in the UK time here is 11.07.

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Elixir Cada
Appliance Repairman

Hi Geoff,

May I know the brand of your bluray home entertainment? Is it Sony, Panasonic etc?

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Customer

It is a Samsung blu ray system

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Elixir Cada
Appliance Repairman

OK. I tried to check the model that you provided but cant pull up any record of it. Could you please verify the model again. 

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Customer

HT-ES4200 system

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Elixir Cada
Appliance Repairman

Ok. Are you using HDMI cable to connect it to your tv? 

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Customer

yes

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Elixir Cada
Appliance Repairman

Alright. May I know which HDMI port does the cable connected to your tv? Is it HDMI 1,2 or 3? 

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Customer

2   I also have an HDMI cable attached to the DVD port.

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Elixir Cada
Appliance Repairman

Ok. So the bluray system is connected to the tv via the HDMI 2 port, right? 

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Customer

yes

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Elixir Cada
Appliance Repairman

Alright. May I know what brand and model of your TV set? 

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Customer

Sorry for the delay  - Samsung UE32D5520

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Elixir Cada
Appliance Repairman

Ok hold on. Let me check this one. 

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Elixir Cada
Appliance Repairman

do you see input button on the remote? 

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Elixir Cada
Appliance Repairman

do you see input button on the remote of your tv? 

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Elixir Cada
Appliance Repairman

input button or source button on the tv remote. 

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Customer

there is a Source button but no input button

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Elixir Cada
Appliance Repairman

Ok. Press the source button and select HDMI 2 on the list so that the tv will be forced to use the HDMI 2 port where the bluray is connected. Make sure that the bluray system is turned on. You should see the screen now once you selected the HDMI 2. 

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Customer

screen says 'service not available'

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Elixir Cada
Appliance Repairman

Can you turn off the bluray and wait for 5 secs then turn it back on. then check the issue again. 

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Customer

I now have the Smart hub screen having now switched off my Sat nav input

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Elixir Cada
Appliance Repairman

Ok good. can you check the bluray now if it is working. 

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Customer

just checking bbc iplayer   sound and vision good   - many thanks Elixir

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Elixir Cada
Appliance Repairman

Dear Geoff, It was a pleasure helping you with your Appiance/Samsung issue today. Here is a summary of the resolution.
Issue identified : cx gettting no signa on the screen
Solution Implemented : chat with cx and provided steps to reset the tv and bluray then change the input on the tv (steps below). cx followed the steps and tv is now working. problem solved.
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** 1

Posted
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